Shipping Policy

Thank you for shopping with Aveliq! This policy explains how we process, ship, and deliver your order.

Order Processing Time

All orders are processed and dispatched within 1–2 business days of purchase (Monday–Friday, excluding public holidays). You'll receive an order confirmation email right away, and a separate shipping confirmation with tracking details once your order leaves our warehouse.

Delivery Times

Once dispatched, international orders typically arrive within 7–12 business days, depending on your destination and local customs processing.

Delivery estimates are not guaranteed and may occasionally vary due to customs processing, weather, carrier delays, or high order volume.

Order Tracking

Once your order ships, you'll receive a tracking number by email. You can also check the latest status anytime on our Track Your Order page.

Shipping Rates

Shipping costs are calculated at checkout based on your order total and destination. [We offer free shipping on orders over $X.]

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or taxes charged by the destination country. These charges are the customer's responsibility and are not included in your order or shipping total. We recommend checking with your local customs office if you're unsure what to expect.

Delays

While we aim to meet the delivery windows above, occasional delays can happen — most often due to customs processing, weather, or carrier disruptions. If your order is running significantly behind, we'll do our best to keep you updated.

Lost, Stolen, or Damaged Packages

If your package appears lost or stolen, or arrives damaged, please contact us within [7 days] of the expected delivery date so we can look into it and make it right.

Incorrect Shipping Address

Please double-check your shipping address at checkout — we're not responsible for orders sent to an incorrect or incomplete address provided by the customer. If you spot a mistake, let us know as soon as possible; we can only update it before the order has been dispatched.

Questions?

Reach out anytime through our Contact page and we'll be happy to help.