FAQs
FAQ
Orders & Shipping
How long does it take to process my order?
Orders are processed within 1–2 business days. You'll get a confirmation email right away, and a shipping notification as soon as it's on its way.
How long does shipping take?
Once dispatched, orders typically arrive within 7–12 business days internationally, depending on your location.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your destination.
Do you offer free shipping?
Yes — orders over $50 ship free. Orders under that amount have shipping calculated at checkout.
Can I change or cancel my order after placing it?
If your order hasn't shipped yet, contact us right away and we'll do our best to update or cancel it before it heads out.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unused, unopened items in their original packaging. Opened skincare and diffuser oils are final sale for hygiene reasons.
How do I start a return?
Reach out through our Contact page with your order number, and we'll send you return instructions.
When will I get my refund?
Once your return is received and inspected, refunds are processed within 5–7 business days back to your original payment method.
Products
How do I use the LED light therapy mask?
Cleanse your face, then wear the mask for a 10–20 minute session, 3–5 times a week for best results. Full instructions are included in the box.
Is the color-changing foundation suitable for all skin tones?
Yes — the formula adapts to your unique skin chemistry as you blend, giving a custom-matched shade across a wide range of skin tones.
How long does the essential oil diffuser run per fill?
Up to 6 hours of continuous runtime per fill, with an intermittent misting mode to stretch that even further.
Do your electronic devices come with a warranty?
Yes, electronics like the LED mask and diffuser include a 1-year limited warranty covering manufacturing defects.
Payment & Account
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay.
Do I need an account to place an order?
No — you're welcome to check out as a guest. Creating an account just makes it easier to save your info and track past orders.
How can I track my order?
Head to the Track Your Order page and enter your order number and email for a real-time status update.